Ontario migration FAQ's

What happens to my account on 04.04.2022?

On 04.04.2022 we will launch a new site for players in Ontario. 888.ca will be the new home for 888Casino, 888sport and 888Poker. Once your new account is created you will be able to use the same login details for all brands.

What is 888.ca?

888.ca the new home for 888casino, 888sport and 888poker for players located in Ontario. The new site will be launched on 04.04.2022 and will feature a larger variety of payment methods and promotions.

How do I transfer to my account?

To move your account, enter 888.ca from 04.04.2022 and sign in with the login details of the account you wish to transfer (this may only be done once). You may then be prompted to provide some details and supporting documents. In case we will need to verify your identity you will be required to upload photo ID + selfie.

Then just accept the T&Cs and you’re ready to play!

What will happen to my funds?

Your funds will automatically be transferred to your new account, in case you didn't cashout your bankroll prior to 04.04.2022. All funds will be automatically converted to Canadian Dollar.

Please note that it may take up to 15 minutes before your money shows in your new account.

What will happen to my old 888 or 777 account?

After signing in, with your standard log-in details, a new account will be generated and your existing bankroll will be automatically transferred, in case you didn't cashout your bankroll prior to 04.04.2022. All comp points will be automatically converted to gold tokens upon transfer. A conversion rate of 1 comp point to 1 gold token will be used.

I have multiple accounts at 888 or 777. What will happen to my funds?

You may only transfer one existing account, including all its details and bankroll, to the new site, 888.ca. All other accounts will be closed, but their bankrolls are available for withdrawal via the safe cashier. Please note, withdrawals must be made before 04.10.2022.

I have funds in another currency that will now be converted to Canadian Dollar Which exchange rate will be used?

All funds will be converted to Canadain Dollar based on the exchange rate of the day your new account is created. We will not mark up the actual exchange rates or add any additional fees.

What happens if I'm registered for a poker tournament that starts after the 04.04.2022?

You registration will automatically be cancelled and your buy in refunded to your account.

What will happen to my gold tokens?

You gold tokens will be transfered to your new account.

What will happen to my comp points?

888casino players, your comp points will be automatically converted to gold tokens, at a conversion rate of 1:1. Gold coins may be exchanged for cash or bonuses at the new 888shop, which will be introduced on 04.04.2022.

You will be able to learn more about the 888shop and Gold Tokens in your new account.

888sport will not have their comp points transferred to their new 888.ca account, but redeemed to cash on 04.04.2022.

What will happen to my 888Club points?

888Club points will be automatically transferred to your new account, at a conversion rate of 1:1, same goes for your loyalty level, it will be transferred to your new 888.ca account.

What will happen to my bonuses?

FreePlay, Free Spins, Free Bets, Tournament tickets and Bonuses will be converted into cash and automatically transferred to your new account.

Jackpot vouchers will expire after 04.04.2022.

What has happened to the daily poker wheel?

The daily poker wheel will disappear on 28.03.2022 and will launch on the new 888poker.ca. 04.04.2022 the wheel will be back on 888poker.ca.

What will happen to 777 Daily Spin?

777 Daily Spin will be cancelled on the 28.03.2022.

What will happen to my current promotions?

Current promotions will cease running as of 28.03.2022, but fear not! After 04.04.2022 you'll find we'll feature new and exciting promotions. We hope you’ll enjoy them!

Are there deposit limits at 888.ca?

888.ca will offer players the option to set deposit, spend and loss limits on their account, via the “My Account”.

Will I be able to access 888.ca on my mobile device?

Absolutely! To enjoy the mobile experience, all you need to do is download our free app on 04.04.2022.

Did you have any open bets on your account?

With effect from 4th April 2022, iGaming and sports betting is being regulated by the Government of Ontario.

In accordance with the requirements of the Government of Ontario we are required to settle all bets placed by you prior to the launch of the newly regulated Ontario www.888sport.ca site.

In accordance with section 16 of our terms and conditions the bets will be settled as void and stakes returned to your account.

We understand that some of your bets may be in a favourable position. With that, we have provided a fair cash out resolution to these bets and additional funds have been added to your account.

If you have any questions or concerns, please don’t hesitate to contact us via our support channels.

Why can’t I find sit&go on 888poker app?

We are currently not offering SNG’s on our app. We do however offer a variety of cash games and different tournament formats including BLAST.

I'm displayed a location error when trying to play at 888.ca, what should I do?

Make sure that the Wi-Fi setting on your computer or device is turned "ON" at all times.

You don’t need to connect to the Internet using Wi-Fi, but you should be within range of other multiple wireless connections.

For more information about resolving location issues, please click here.